ROI knowledge management

Knowledge is undoubtedly one of a company's most important resources. However, while physical means of production and employees are actively managed in almost every organization, knowledge is often simply available - distributed across countless heads and locations. Strategically, knowledge management is therefore often introduced out of a desire to make knowledge independent of people in the company [...].

Customer reference impacx

Home ' news Digital service provider for a special customer experience With SmartStash, we introduced a digital knowledge management solution to map and simplify customer service processes. Challenge Improving and restructuring digital knowledge management Technology Microsoft 365 with SmartStash as knowledge management and service platform Result An information and knowledge database for digital customer experience service from impacx Digital knowledge management [...]

Knowledge management with SmartStash at Schüco International KG

Following the successful introduction of Microsoft 365 by Fellowmind at Schüco International KG, the Product Lifecycle Management (PLM domain) department at Schüco was looking for a knowledge management solution. They were looking for a tool that would increase efficiency in knowledge management and facilitate the handling of knowledge articles.

Select knowledge management software checklist

Proper and modern knowledge management, which can easily grow with your company, is built on three pillars: Appreciation, tools and processes. By tool, of course, we mean the software, the tool with which your entire company works centrally. Since the selection of the right software for your company is elementary, we have a checklist for you [...]

Customer Reference Cooking Spoon

Home ' news Modern knowledge distribution for the franchise industry To implement modernized communication, Kochlöffel GmbH opted for an intranet with integrated knowledge management using SmartStash. Challenge The protected data must be secured by assigned permissions Technology Intranet with integrated knowledge management Result An information and knowledge management system with SmartStash specifically tailored to the requirements of [...]

Knowledge management in the company

Remote work has now become part of everyday working life, and this trend will continue in the future. The market research institute Gartner, for example, expects mobile working to increase to 48 percent by 2030. It is hardly surprising that this will have an impact on the way we work: According to another study, 81 percent of employees in the [...]

SmartStash Release Update 1.8

In the course of the IMS update for SmartStash, some new features flow into the quality assurance with the release update 1.8. But also the interface was partly revised and simplified for use. This includes usability updates to existing web parts, such as page splitting and limiting in MyStash. Brand new, restructured admin center The admin center has through previous release updates [...]

SmartStash Podcast EP 5 and 6

Home ' news The SmartStash Podcast - from IMS and Intranet Our experts* talk about why it is necessary to prepare knowledge in a structured way and why knowledge management is relevant for IMS. SmartStash Podcast Episode 5 - The Integrated (Knowledge) Management System all kinds of integrated systems, ISO standards and synergy effects Summary: In the fifth episode, Saskia had Klaus-Oliver Welsow - [...]

Knowledge Management vs Integrated Management Systems

Before we begin, we would like to ask an essential question: Why are the topics of knowledge management and integrated management system (IMS for short) so often considered separately from each other? Either only one OR the other is talked about. This is also reflected in the project inquiries of the last years, which is why we would like to present our view of things here. Because [...]

SmartStash read receipts

Even if I don't have to adhere to any compliance guidelines in my company, a read receipt, or a requirement, can be very useful. Basically, the purpose of knowledge management is to make information easily accessible to everyone and to share it with each other. It would be very cumbersome if I, as the author of an article - which is interesting for several colleagues - had to inform all [...]